Membership

NeoCoach memberships are €99/month. This one flat monthly fee gives you unlimited access to NeoCoach's coaching services and mobile app.

How does digital coaching work?

Your trainer is a real person who's on-call to support you. They'll text you often, build a new training plan for you each week, and respond in real-time as you need changes or have questions. Before joining NeoCoach, you'll schedule a Zoom call which will help you get to know your coach. Once your plan begins, you’ll hear from your trainer often via text message. You’ll also get video messages from your trainer regularly, and can of course schedule a call anytime.

What if I don't have a gym membership or a home gym?

No problem! Your trainer designs your custom workout plan specifically to suit your situation. Your workouts incorporate wherever you prefer to exercise and whatever equipment you have available to you — from being at home with no equipment, to being at a gym fully-stocked with the latest gear, and everwhere in-between. Your trainer can include outdoor runs and group fitness classes as well. The goal is to create a convenient and realistic training plan that you can stick to.

How will my coach track my progress and activity level?

As you follow along to the guidance provided by the app, your trainer will get detailed insights into your workouts and daily activity levels. If you use a wearable, you can also share this data with your coach for even more real-time information. With that data, your coach can constantly update your plan to reflect your progress, performance, and habits.

How does your cancellation policy work?

We want you to be completely satisfied with NeoCoach. You can try it risk-free for the first month, and we'll give you a full refund if you decide to cancel. After the first month, you can cancel at any time and we won't charge you again. If you are ever unsatisfied with our service, you can email help@neocoach.io and we'll be more than happy to make it right.

What sort of time commitment do I have to make?

NeoCoach is designed to fit into your schedule — not the other way around. Your coach will design your plan based on what's realistic for you and can make changes during the week to accommodate your busy life.

What if I have an injury or special needs?

If your medical professional has cleared you for exercise then working with a personal coach can be highly beneficial for preventing or managing many common chronic conditions and injuries. With NeoCoach, your coach will build your exercise routine to meet your specific needs. If you have any further specific questions, please email us at help@neocoach.io and we'll be more than happy to make it right.

Is NeoCoach available for iOS?

Yes! You can download the app from here.

Is NeoCoach available for Android?

Yes! You can download the app from here.

Where is NeoCoach available?

Right now, our coaches are located in time zones close to GMT. However, we have clients located all over the globe.

Is NeoCoach okay for beginners?

Absolutely! We cater to all experience levels.

How do I communicate with my coach?

You can message your coach anytime through chat or by email. You will get a response within 24 hours, and it's often much faster than that!

How often does my coach check-in on me?

Coaches adjust their communication schedules based on what works best for you. Most commonly, they formally heck in once per week with a detailed review of the previous week’s workouts, nutrition, and to give you specific recommendations for the week ahead, and check-in a few other times throughout the week.

How does my coach ensure I have correct form?

Having good form when working out is extremely important – both for injury prevention and for making good progress. To make sure your form is perfect, take videos periodically of your exercises and upload to the mobile app for your coach to review and provide feedback on.

How customized is my plan?

NeoCoach plans are 100% customized to each member’s lifestyle and goals. No two plans are the same.

Does your nutrition guidance accommodate specific diets?

Absolutely! Whether you’re gluten-free, keto, vegan, Whole30, or allergic to specific foods, we can customize your plan to fit your lifestyle.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard).

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