Frequently Asked Questions

If your questions are not covered below, you can chat with us or email us at support@monthly.com.

What is NeoCoach?

NeoCoach is not your typical online fitness program. NeoCoach creates personalized, hands-on, monthly running programs hosted by the world’s most elite runners.

We are pioneering an entirely new way to get more active and fit online — our programs are highly engaging, 30-day experiences focused on personalized coaching, engaging community rituals, and real accountability and support.

NeoCoach is the place where people come together to transform their fitness in a highly social, accessible and fun way.

How is NeoCoach different from other online fitness programs?

NeoCoach programs go far beyond a tailored running plan or playlist of coaching materials. NeoCoach programs are hands-on, community-oriented, and time-bound fitness experiences.

From the way programs are delivered to the way the athletes coach, NeoCoach programs are designed to help you achieve your own personal running goal by the end of the program. During the program, NeoCoach athletes and their supporting coachign team share their guidance and insights, allowing you to follow along step-by-step and make progress by their side.

We’ve fully digitized a run club, allowing you to share your progress, get personalized feedback, and interact with other people working towards similar goals. During the program, you’ll join an intimate peer group of about 20 other participants from around the world. You’ll all grow through your running journey together, exchanging support, encouragement, and inspiration.

Unlike other online running programs where there is little accountability and access to the coaches, NeoCoach programs keep you truly accountable with an effective, monthly schedule. Our rituals are just the right mix of structure and flexibility and the step-by-step plans accelerate your growth through coach instructions, Q&A's, and feedback sessions, perfectly structured over 30 days.

Why should I do a NeoCoach program?

If you want to experience a program full of guidance, insight, encouragement and growth, do a NeoCoach program.

If you want to join a community of people from all backgrounds, who all what to become better runners no matter their starting point, do a NeoCoach program.

If you’ve been wanting to take the next step with your running but haven’t had the structure or motivation to do it, do a NeoCoach program.

If you like doing things with friends or would like to make new friends from all over the world who are undertaking a similar journey, do a NeoCoach program.

If you want an effective and engaging plan to level up your running skills, do a NeoCoach program.

If you want to learn from the best, do a NeoCoach program.

If you want to achieve a goal you never previously imagined, do a NeoCoach program.

How often do programs run?

We have programs running every few weeks hosted by different athletes.

Each athlete tends to host a program 3-6 times a year. Each program is a 4 week experience, but doesn't necessarily run every month, given the active participation of the athletes in the programs.

How exactly do these 4-week programs work?

Once you enroll in the program, you'll be placed in a peer group of about 20 other people from around the world who will complete the program with you. Each of you will be working towards your own individual goals. You'll start the program on the same day.

We kick things off with a live session hosted by the athlete. Here we get to know one another and get onboarded onto the app. This session is recorded for those who can't make it live.

Each day, for the 4 weeks, you will check your app to see your "to-do" items for the day. This is completely personalized to you, your lifestyle, preferences and goals. Some days, you'll be completing your runs and logging your feedback to your coach. Other days, you'll be resting and implementing recovery advice shared by the team.

Throughout the program, people will be sharing updates with the group and giving and receiving encouragement and support.

By the end of the program, you'll have achieved your own personal running goal which you'll be delighted to share with your friends and family, having applied all the exercises and techniques you've learned and practiced over the program.

How many people will be in the program?

Our program sizes vary in size. But they usually range from 20-30 people. We want to keep things as intimate as possible, while also having lots of engagement.

How am I expected to interact with other members in the group?

We believe that working towards shared goals with others helps achieve the best results, while being incredibly fun. Through our group chat, we will post updates on the group's activities, answer questions, and celebrate milestones. Your involvement in the group is completely up to you - you can choose to engage in conversation or not.

I've next to no running experience. Is this right for me?

If you are interested in becoming a better runner - then yes! While you are part of a wider group, each plan is tailored specifically to you. Your coach will account for what you want to achieve, what you like doing (and more importantly what you don't like doing!), and what keeps you motivated. This can include different types of runs, as well as other cardio and fitness activities. We celebrate the efforts each person makes towards their goals, rather than comparing specific results across different people.

Do you have a refund policy?

Yes. If for any reason you aren't satisfied with the program anymore, get 100% of your money back if you request it within the first 14 days of the program.

Is this a one-time payment? Or is it a subscription?

Each program is a one-time payment. You only pay for each program you want to take. We do not offer a subscription yet. You will get discounts for life on future programs as a NeoCoach client.

Does it matter which timezone I’m in?

No, it doesn’t matter which timezone you are in. You can do your runs and engage in the community anytime, anywhere in the world.

All of the live Q&A sessions are recorded, so you can watch them around your own schedule. We recommend the try your best to complete your scheduled runs, but our coaches are on hand to adjust your plan if that works better for you.

Despite your timezone, you will start the program on the same day as all the other participants, and will be working towards completing similar running goals at the end of the program. We’ve designed the program in a way that will help you stay committed and feel immersed in the process, but also flexible enough that you can fit it into your personal schedule.

What if I'm too busy right now? Can I enroll later?

We know that life is busy. There’s probably never going to be a perfect time. We also know that we all want to be more active and to stay fit and healthy around our normal day-to-day routines.

We’ve designed this program to fit into almost anyone’s busy schedule, so you can follow along to a highly personalized and effective running plan.

Yes, even if you have a full-time job, or are a full-time student, or have family obligations. If you commit to yourself and to your chosen goal, we think you’ll be surprised by just how much you can achieve in such a short period of time.

Otherwise, the program runs a few times per year, so there will be future opportunities.

How much does the program cost?

This 4-week program is a highly personalized, supportive, and adaptive fitness program delivered by experts in their field. To make this experience as accessible as possible, this 4-week program is priced at $100.

Some of our clients have asked how they can give more support to the athletes hosting our programs. To do that, we also have an package available at $200.

If this is still out of your price range right now, email partners@neocoach.io, and we will give you access for free (subject to availability). We want as many people as possible to become better runners.

Please note every option gives the exact same access to everything the challenge offers.

How does the community group work?

Once the program kicks off, you’ll be placed in a group chat of 20-30 other runners from around the world, who will take the challenge with you. You will all start the program on the same day. Throughout the program, we'll share leaderboards, give and receive feedback, and ask and answer questions that come up. We've structured the program in a way that encourages support, motivation and accountability.

Your community group will help you stay accountable, learn from others, and make new friends around the world.

What happens if I miss a run?

We recommend that you follow your step-by-step plan as much as possible but we know life often gets in the way of our plans. That's why our coaches are on hand to adjust your plan depending any factor that might get in the way. We’ll always help you stay or get back on track.

Do I do this program remotely?

Yes, our programs are taught completely online, allowing you to follow along from anywhere. Even though they’re online, it will still feel like you’re part of an in-person running group and part of a vibrant community: You’ll be interacting with peers, getting feedback, and completing your plans with your coach's guidance. You’ll get many of the benefits of running in-person with others, but from the comfort and flexibility of your own home.

Can I join this program with friends?

Yes. People love taking NeoCoach programs with friends.

Upon enrollment, you can get a special friend referral link, which you can share with friends. If they sign up with your link, you’ll all be in the same peer group so you can make progress together. You’ll get $20 of credit for every friend who joins you, and they each get a $20 discount on purchase.

Do you have a referral or affiliate program?

Yes. When you sign up for a NeoCoach program, you can get a personal referral link.

For each person that signs up with your link, you’ll get $20 of credit, applicable to purchases on NeoCoach. Each person that uses your link also gets a $20 discount on purchase. Your referral link is applicable for signups to any NeoCoach program, not only for the class you enroll in. If someone enrolls with your link in the same program, you’ll be in the same peer group.

For a custom partnership, please contact partners@neocoach.io

Will I get direct feedback from the athlete hosting the program?

Absolutely! Our athletes are actively in the community group with you. We’ve designed the program so that you’ll get a direct line to the athlete and their supporting coaching team, as well as get feedback and shared learnings from your peers. We're all in it together to support and encourage one another.

Can I host a program on NeoCoach?

NeoCoach partners with elite athletes who have a deep desire to help others and instill the power of community. If you think you fit this description or represent someone who fits this description and want to explore opportunities, you can contact partners@neocoach.io. A member of our team will reach out.

Can I do a program exclusively with my colleagues or team at work?

Absolutely! We offer special packages for work teams and we work with companies of all sizes, including startups and more established corporations, to run programs for their employees. Our clients have found this is a great way to all types of people get fit while also forming stronger team bonds.

Contact partners@neocoach.io to learn more about how we can customize a program with your own specific needs.

© 2020 NeoCoach. All rights reserved.
Privacy Policy Cookie Policy